Ross & Co (Agency) Limited handles personal information in compliance with the General Data Protection Regulation (GDPR). We understand the importance of the fair and lawful collection and processing of personal data and fully adhere to the principles set out in the Regulation.
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
How the Information is used
The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to third parties. E-mails may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mails that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
When someone visits this website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to different parts of the site and for system administration purposes. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities or personal information of those visiting this website without making that clear.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
The cookies used on this website are as follows:
This data is used to optimise our website for our visitors, however we will on occasions, use this data for marketing purposes, i.e. this data could be used to tell potential advertisers how many visitors we get to the website, where our visitors come from, what landing page they arrive on etc.
This data DOES NOT include any personalised identification information such as; names, telephone numbers, email addresses, mailing addresses, social security numbers, bank account numbers, credit card information.
We then use the information to compile reports and to help us improve the site and target our marketing. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
For more information on opting out of being tracked by Google Analytics across websites you use, visit: http://tools.google.com/dlpage/gaoptout. You can find out more about Google analytics and its policies at http://www.google.com/analytics/learn/privacy.html.
Ross & Co’s role in data collection and processing
Under the GDPR, Ross & Co is classified as both the ‘data controller’ (the body responsible for determining the purpose and means of processing personal data) and the ‘data processor’ (the body responsible for processing personal data).
This notice refers to the collection and handling of personal data – namely information that could be used to identify an individual, such as name, email address and postal address.
What information do we collect and why?
Ross & Co collects information about its customers, potential customers and other interested parties for a number of reasons. This could refer to both individuals and organisations. Primarily we collect non-sensitive personal data such as names, email addresses, telephone numbers company names and job roles in order to:
- Circulate marketing emails and communications such as product promotions & offers, competitions and other relevant content.
- Contact prospective buyers/tenants to discuss opportunities.
- Send documentation relating to purchases/renting agreements.
Ross & Co only processes information when:
We have been given consent to do so. This consent will be given in the form of a positive ‘opt in’ from the data subject. Where we have a legitimate interest to do so, for example emailing or calling regarding a contract. Or where a data subject has freely given their information for marketing purposes, this may be processed outside of the UK e.g. in email marketing platforms such as Mailchimp, however this information can never be used by any other third party companies. To find out more please visit: https://mailchimp.com/legal/privacy/
Ensuring your personal data is safe and accurate
We ensure that your data is kept safely on our systems and have put measures in place to help guard against any accidental loss, destruction or damage of personal data.
We only collect and record data about individuals that is necessary for us to perform our marketing activity and nothing more. As our information is collected from the individuals directly, we assume that this is correct at the time of collection and offer provision for our data subjects to update their details at any time if the information held becomes inaccurate (see below ‘Data Subject Rights’).
Ross & Co will never share its customers or potential customer’s data with any other businesses, individuals outside of our company or any third parties.
We will hold data on individuals who have subscribed to our marketing publications until we are directed otherwise by the Data Subject (customer or potential customer). A link will be provided in each email we send, giving our subscribers the option to unsubscribe. Once an unsubscribe request has been received, the Data Subjects details will remain on our system for 30 days to allow us to run analytics or reporting. After this time, the Data Subject’s details will be deleted completely from our database.
Data Subject Rights
As one of our email subscribers, you have several rights in regard to the data we store about you.
The Right to Access your Data
You can contact your local office at any time and we will be pleased to send you a copy of the details we hold.
The Right to Rectify the Data we hold
You can make changes to the data we hold about you if you believe it is inaccurate or incomplete. You can do this by contacting your local office.
The Right to Be Forgotten
When you unsubscribe from our marketing emails using the link provided in our footers, we will no longer send you emails. However your record will remain in our database for 30 days. This allows us to generate reports on why an unsubscribe has occurred, to help us to get our communications right for other subscribers. After this time, your record will be completely deleted from our system.
Should you for any reason require the immediate complete deletion of your details from our database, you have the right to request this. You can do this by contacting your local office.
The Right to Data Portability
Under the GDPR, you have the right to request a copy of the data we hold, in order to share this with other companies or organisations. You can request a copy of your data by contacting your local office.
The Right to Restrict Processing
In certain circumstances you have the right to block or pause the processing of your data, but still retain your record on our database. For example if you believe the data we hold about you is incorrect, you may not wish to hear from us until the inaccuracy is rectified.
To request the restriction of your data or for more information on the situations in which this might be applicable, you can contact our team by contacting your local office.
The Right to Object
You have the right to object to our processing of your data at any time. This can be achieved by contacting us or unsubscribing from our newsletters, using the links provided in our emails. However, in certain circumstances when we are processing your data with legitimate interest or to perform a vital task, such as sending invoices or order confirmations, this may not be possible.
For more information on the Right to Object, see the ICO’s guide or contact our team by contacting your local office.
Complaints about how we process your personal information
In the first instance, individuals should contact us here at Ross & Co with any concerns or complaints on how your data is being collected or processed. Complaints should be addressed to your local Ross & Co office.